Terms and Conditions
The following terms and conditions apply to all our CMS Series websites.
- Every quotation that we submit is valid for 30 days and is static within this period. The client will never pay more than was originally agreed for the service that was originally agreed, which is why we stipulate certain further terms and conditions.
- The quotation incorporates all items covered in the description of the CMS Series product on this website or in any specific quotation or proposal that has been submitted to the client, including 1 material amendment to the original mandate. Additional amendments thereafter can incur additional costs. This does not include basic tweaking or minor changes that are required to achieve the desired "polish" on the site, which forms part of the original quotation.
- In the absence of a quotation, the details stipulated on the relevant CMS Series product page and the content of these terms and conditions, will apply.
- Should the client not be happy with the design of the site (aesthetics and layout), any changes/ amendments/ alterations that are required to achieve the design that the client is happy with will bear no additional cost, provided that these do not constitute an amendment to the original mandate, in which case the limitations in point 2 above will apply.
- Our pricing is based on various assumptions related to each CMS Series website that we create. Should any of these assumptions prove incorrect, additional fees will most probably apply.
Assumptions are as follows:
- All required graphics will be provided by the client unless otherwise agreed in writing.
- The price does not include the loading of content which can be added via the client admin area. Should the client require Web Inn to provide this service, an additional cost per item loaded will apply.
- The development of a dynamic or ecommerce website constitutes a Content Management System and allows the client to alter content easily via an admin panel. It does not however include the ability to alter the design, features or functions of the system via the admin area.
- Copywriting (and copy typing) is not included in the site design fee. Please note that this is not the same as copyright (ownership), which always vests with the client once full payment has been received.
- Graphics provided by the client will be of high quality and usable, failing which delays in timing and/or additional costs may come into effect, for which Web Inn may not be held liable in any way.
- Any time periods quoted assume no delays caused by the client and may be extended to take account of any such delays.
- Any time periods quoted are calculated from the date of receipt of confirmation payment and the receipt of all required information and graphics from the client. This information includes the completion of any questionnaire that we may provide in order to clearly ascertain the client's requirements.
- Once the website has been developed it is uploaded onto the client's domain or on a Web Inn domain, but remains inaccessible to the public. This is to afford the client the opportunity to evaluate the site and request any tweaks or changes that fall within the agreement.
- Once the site is approved, hand-over will take place. From the time of handover the client is entitled to an additional *60 days free support to allow for issues that may not be identifiable prior to handover. In this time further tweaks and adjustments can be made, at no additional cost, as long as they fall within the scope of the original mandate. Changes that do not fall within the original agreement may incur an additional cost.
- The free *60 day support is subject to the client meeting the requirements of clause 8 below.
- A 50% deposit is payable as confirmation of order prior to commencement, with the balance payable within 5 days of final invoice. Receipt of payment by Web Inn within this 5 day period will qualify the client for the 60 day free support.
- Handover will take place after payment of the final balance due on the development fee has been paid.
- Full ownership of the website will pass to the client as soon as the site has been paid for in full.
- Dynamic and ecommerce websites are preferably hosted on one of our servers for at least the first 60 days (first 60 days are free). This is to ensure that everything works 100% in a live environment. Clients who then may wish to host their website elsewhere are welcome to transfer it out.
- Should a client wish to host the website elsewhere and require that we install it for them, this may be subject to an installation fee. This fee only applies in the event that the site develops "glitches" that need to be resolved as a result of incompatible server settings. Our sites do however work 100% in most Linux environments, without any need for compatibility tweaking.
We provide an outline of server requirements so that clients can check with their desired hosting company prior to purchasing a website from us. Alternatively, we do provide exceptional hosting through Web Inn, at highly competitive rates.
- All interactive and dynamic functionality is backed by 100% guarantee and unlimited support for a period of 2 months after final upload, subject to the following:
- Support does not cover the cost of any material changes that the client may require.
- Support does not cover any aspects of user-inflicted damage. If a problem occurs because of something that the client or an agent of the client has done, we are happy to assist wherever possible, but an additional fee may be charged depending on the time required to rectify the problem.
- Support includes tutorials/inbuilt user manuals, guidance and full email and telephone support with regard to using the admin area and various features and functions of the site.
- This clause 14 does not apply to any dynamic or ecommerce site not hosted on our servers for the initial 2 month period.
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